Matthew James Cowlishaw and Richard Michael Hawes were appointed Joint Administrators of Robin Hood Energy Limited on 05 January 2021. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.

Social media

We love social media, as it means we can engage with you directly live and online – you can say hello and ask us anything you like about our company and your energy account. We want you to be safe and secure online, and so there are a few rules we both need to follow, and standards that we will meet.

Keeping your information secure

We’re happy to talk online, but if you need to give us personal information please don’t post it publicly – we’ll always ask you to contact us privately – by phone, email or private message, and we will remove any post that contains personal or sensitive information. This is because we want to keep your personal information safe.

When you communicate with us online, you agree that we can use your personal information in accordance with our Privacy Policy – so please have a read!

House rules & moderation

We’re open to debate and discussion on our pages, but we do monitor and moderate comments and posts. We want everyone to feel comfortable contributing and be safe, so if we see the following, we’ll take it down:

  • Personal information in a public place – any information about you or another customer that we think is confidential.
  • Any statement about Robin Hood Energy, the company, its staff or products, that is false or inaccurate.
  • Any abusive, defamatory, offensive, profane, sexual, or hateful posts and content.
  • Malicious content, spam, trolling, suspicious links or posts derailing conversation and debate.
  • Link baiting i.e. embedding a link in your post to draw traffic to your own site or a competitors site.
  • Links to external sites, images or videos, including video uploads.

For minor and single occurrences of the above we’ll say no more about it but if rules are continually broken, or if we consider rule breaks as severe, we reserve the right to block users.

We assume that if you engage with us via any of our social platforms, you are aware of and will comply with the terms and conditions of that site. You are solely responsible for anything you say, upload or link to on our social platforms.

Customer Service

Our social media accounts are monitored Monday – Friday, 9am – 5pm. If you need to contact us outside of these times you can call us free on 0800 030 4567 9am – 5pm Monday to Friday).


Please don’t use our social accounts to contact us if there is an emergency – there are dedicated 24 hour contact lines for gas emergencies and power cuts that will be able to investigate the issue for you as fast as possible.


Content and comments posted by people on our social platforms don’t necessarily reflect the opinions or ideals of Robin Hood Energy or individuals or contractors linked to us. We do everything we can to stop offensive and inappropriate content appearing on our feeds, but if you do come across anything please let us know or report it directly to the social platform. We reserve the right to amend these rules at any time without prior notice and to close down our social media accounts, if needed, at any time.