We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
One of the main benefits of being a smart pay as you go customer is that you can top-up online. You can top-up your smart meter online
Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to our Smart meter support FAQs
To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Call our freephone number on 0800 030 4567 to make a payment.
It is very important that you keep your top-up receipt.
In case of any meter top-up problems, you will need the Vend Code number on your receipt to manually top up your meter. Click here for guidance.
Occasionally there may be a communication error that prevents your top-up information from reaching your smart meter. If this happens, visit our help section which will give you guidance on manually inputting your top-up Vend Code into your In Home Display unit or smart meter.
When you top up your smart meter account online, over the phone or at your local PayPoint outlet, the top-up should go directly onto your smart meter
Remember - Your minimum top-up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.