To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Last week it was announced that Robin Hood Energy was the winner of The Local Public Ownership Awards 2017! The awards showcase public sector ownership and celebrate the achievements of organisations that embody its best values. We were nominated alongside 11 other publicly owned companies who were then put to a public vote.
LocalGov and We Own It introduced the awards last year to celebrate the hard work of publicly owned companies and over 4,000 members of the public voted in this year’s awards.
We were launched in 2015 by Nottingham City Council as an initiative to reduce fuel poverty both locally and nationally and tackle the 60% of energy users who had never switched and we’ve have been at the forefront of local authority energy supply ever since.
Available both locally and nationwide, our company operates on a not-for-profit basis and we have no private shareholders or bonus schemes. This model allows us to use our profits to create affordable, competitive tariffs that benefit all of our energy customers.
The rewards of our radical new energy model became apparent almost immediately after launch. Only two months after our launch, the East Midlands climbed eight places to become the cheapest region in the country for dual fuel tariffs out of 14 regions. Our activity in the region immediately prompted larger competitors to realign their tariffs to compete, benefiting the region's energy users overall.
Always looking to innovate, we have now gone on to support other local authorities who wanted to join the energy supply market. Through our White Label Partnerships, we have now helped Leeds City Council, Liverpool City Council and Derby City Council to launch their own energy labels. With more White Label Partnerships on the horizon, the movement of publicly owned energy supply is growing steadily, a movement led by Robin Hood Energy.
Cllr Steve Battlemuch, Chair of the Robin Hood Energy board, said: “ Just being nominated for an award was fantastic but to win is something we’re incredibly proud of, especially considering the calibre of the other organisations nominated. It’s brilliant to have our company values recognised in this way and, of course, recognising the support of our customers. Going forward we’ll continue to champion publicly owned energy and keep putting people back at the heart of energy supply.”