To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
Robin Hood Energy has been ranked the second best energy company for customer satisfaction in a recent Which? report.
A spokesperson for Robin Hood Energy said: “We listened to customers and have worked hard to make sure our customers get the best service they can. We’ve really focused on our customer experience over the last year and worked to improve our scores by increasing staff numbers, focusing on training, process improvement, and improving our online experience. We are also launching a new App in March that will further improve the customer experience.
“I am glad to see the work of all our staff and their commitment to serving customers has been recognised in the annual Survey and that this is reflected in our scores and the feedback from our customers.”
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