We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

How can I top up my meter?

If your meter credit’s running low, you’ll need to top it up your key or card just like you’d top up a pay-as-you-go mobile. You can top up at any Post Office, PayPoint or Payzone – use the links below to find your nearest one.




Can I make payments over the phone or online?

If you’ve got a pay-as-you-go meter then you won’t be able to top up your credit online – you’ll normally need to visit a Post Office, PayPoint or Payzone.

If you’re having problems with your credit, call our customer service team for free on 0800 030 4567. We’ll be ready to take your call between 9am to 5pm on Monday to Friday.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.