To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
It’s really important to submit your meter readings. Unless you have a smart meter, your meter readings are the way your energy supplier can ensure you’re on the best tariff and bill you correctly. Submitting your meter reading is really simple and can be done online or over the phone.
You can log into your online account and chose the “Submit your meter readings” option at the top of the screen. This will allow you to submit your meter readings.
Not got an online account? Not to worry, you can create an online account by clicking on the link below.
If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.
If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.