We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

How to take your smart meter reading

Your smart electricity and gas meters both have 10 digit key pads. If you don’t know how to locate your keypad visit “How to manually top up if your IHD is missing or broken

To access your meter reading start by pressing 9 on the keypad.


Taking your electricity reading

After pressing 9 wait two seconds. You will see the letters IMP KWH. Wait two seconds.


After two seconds you will see your meter reading. In the example below, 15.6 kWh have been recorded as a meter reading.


Taking your gas reading

After pressing 9 wait two seconds. You will see the word VOLUME. Wait two seconds.


After two seconds you will see an M3 symbol followed by a number.

This number is your gas reading.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.