We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
Like most energy suppliers we send our bills out quarterly.
If you pay a fixed monthly direct debit then your monthly payments are used against the amount of energy you use every quarter. Your monthly payments might not completely cover your bill during the winter, when you use more energy, but that's ok as you'll catch up during the summer months.
If you pay your bill in full, then when you get your quarterly bill you'll have 14 days to make your payment.
The easiest way to do this is with a variable direct debit that simply adjusts to your bill amount every quarter.
If you'd rather not pay by quarterly variable direct debit, that's fine you can pay by credit or debit card from your online account, through our automated telephone line (0800 030 4567 press option 2, then press option 2 again.) or at your local postoffice or paypoint.
If you’ve got a pay-as-you-go meter it works a bit differently because you already know how much you’re spending by topping your credit up. To give you a better idea of how much you’re spending overall, we will send you a yearly statement.