We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

How do the different methods of payment work?

Fixed monthly direct debit

With a monthly fixed Direct Debit, the same amount of money comes out of your bank account on the same day each month. We base this amount on what we know about your energy use, using either the figures you give us when you get your first quote or your six-monthly energy review.

Of course, you'll use more energy during the winter months and less in the summer so we factor this into your monthly payments as well. Direct Debits are a good way to spread the cost of keeping your home warm throughout the year.

We’ll review the amount you pay by Direct Debit once a year. If your monthly payments are higher than you need for your actual energy use then you’ll build up credit on your account and we’ll reduce the Direct Debit amount.

If your monthly payments aren't enough to cover the energy you use, we’ll write to you letting you know we need to increase your payments so that you don’t build up too much debt. We're always trying to make sure our customers pay just the right amount, not too much but not too little.

When you get a bill

As the name suggests, when you get a bill you simply pay for the energy you've used. You can do this in a couple of ways:

Variable direct debit

With a variable Direct Debit, you simply pay for the energy you use each quarter. We’ll send you a statement 14 days before we collect your payment, so you’ll still know how much will be coming out of your account.

Some people prefer this to a fixed monthly Direct Debit as they like paying for exactly what they use. Remember, because you’re likely to use more energy in winter, your payment in January could be very different from your one in June.

Manual payment

If you'd prefer to pay your bill manually then you can do that with a credit or debit card.

  • The fastest and easiest way is through your online account. If you don't have an online account yet then you can register here in just 30 seconds.
  • You can also pay your bill via our automated phone line just call 0800 030 4567 press 2 to confirm you're a customer then press 2 to enter your card details.



Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.