We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
Throughout September 2019 Which? called 36 energy firms 12 times each to see how quickly they got through to customer services. Although how we actually help customers once we answer is the most important metric, how quickly we answer their call is also really important. Today, we’re really happy to announce that we were placed 4th for our white label partner Ebico and 8th for Robin Hood Energy.
Robin Hood Energy listens its customers and work hard to make sure customers get the best possible service. We’ve focused on our customer experience over the last year and worked to improve our scores by increasing staff numbers, focusing on training, process improvement, and improving our online experience.
We’ve also implemented new software and systems to help our customer service officers respond quickly and accurately to customer needs, and recently launched our new free app which will enable our customers to monitor and budget their energy usage.
We’re 100% committed to providing the best possible service to our customers. It’s great to see that we are reaping the rewards from investing in our staff and technology, and that’s been reflected in today’s results.