We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

Independent support

If you’re having trouble paying your bills, these organisations can give help and advice:

  • National Debtline is a free service offering debt advice. Call Monday to Friday from 8am to 6pm, or Saturday from 9.30am to 1pm on 0808 808 4000.
  • Citizens Advice is a free advice service for consumers.
    • Citizens Advice England can be contacted free on 0808 223 1133
    • Citizens Advice Wales can be contacted free on 0808 223 1144.
    • Citizens Advice Scotland can be contacted free on 0808 800 9060.
  • Money Advice Trust is a charity that helps people to tackle debts and manage their money wisely.
  • StepChange is a charity offering free advice to help people overcome their debt problems. Call 0800 138 1111.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.